View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0004030||FreeCAD||Bug||public||2019-06-20 02:14||2020-12-04 04:35|
|Status||closed||Resolution||no change required|
|Summary||0004030: File menu is missing after clicking "New File" button|
|Description||The main menu disappears after clicking the "New File" or after opening an existing project. |
This is happened on windows (my co-workers computers). On my Linux it works just fine.It was tested on both version 0.18.16 and also with version 0.19.
Previous version 0.17 didn't have this issue.
Tried many things to improve it including removing all the 3rdparty tools and resetting everything from preferences menu.
|Steps To Reproduce||Just open the Freecad and click on "New File" icon|
|Tags||No tags attached.|
Oh, I forgot to mention. It is critical since when the menu disappears it shifts the mouse focus up. So I have to click outside of any button to use it which makes the whole interface useless.
The computer with this issue is a Dell XPS 15 with HDPI display.
I have the same computer but with Linux and Freecad work just fine.
||@leoheck thanks for taking the time to register to the bug tracker. We ask people though to read our guidelines before opening tickets. It's in the yellow banner at the top of the page. You need to open a forum thread to discuss the issue. We also have no idea where you installed FreeCAD from. When you post to the forum these things get fleshed out. You can also paste your Help > About FreeCAD > Copy to clipboard info here and in the thread. Don't forget to link the thread to the ticket and vice-versa. Thanks|
||Also please try to also get us a debugging backtrace.|
||Kunda1, first of all thank you for the fast reply. I will fill all the info when I have a chance. I don't use Windows. The bug is on my co-workers computer, so right now I don't have access to do the right and give you the best information. My intention is to improve the tool and it is really a pain to follow all the rules to propagate the information. However you are completely right I will improve it as soon as I have a chance.|
Kunda1, I tested a lot this issue today. I installed a virtualbox with windows, and I got 2 more computers too. All were ok. Only one had the issue. Investigating further I saw that the drivers were not updated. Upgrading them drivers and reinstalling FreeCad 0.18 again made it work.
I am attaching 2 pictures here to show how the FreeCad window was with this issue and the drivers I upgraded today to keep it documented.
Please, you can close the issue now.
|2019-06-20 02:14||leoheck||New Issue|
|2019-06-20 02:18||leoheck||Note Added: 0013269|
|2019-06-20 02:36||Kunda1||Note Added: 0013270|
|2019-06-20 02:36||Kunda1||Status||new => feedback|
|2019-06-20 02:39||Kunda1||Note Added: 0013271|
|2019-06-20 03:40||leoheck||Note Added: 0013273|
|2019-06-20 03:40||leoheck||Status||feedback => new|
|2019-06-22 00:18||leoheck||Note Added: 0013289|
|2020-12-04 04:35||Kunda1||Status||new => closed|
|2020-12-04 04:35||Kunda1||Resolution||open => no change required|