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IDProjectCategoryView StatusLast Update
0003939FreeCADBugpublic2020-10-10 13:47
Reporterhuskier Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
PlatformWindowsOSWindows 10OS Version10.0.17134.706
Product Version0.18 
Summary0003939: Black GUI When Open New STEP format File or just "create a new empty documents"
DescriptionAfter installing the latest WIN64 version FreeCAD(FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.exe), when run the software, the GUI just got black, and no response at all. The FreeCAD just cannot be used at all.
Steps To Reproduce1. Install the latest FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.exe;
2. Run the application;
3. Click "create a new empty documents" icon, or just open a STEP format file;
4. We get the black GUI, and no response.
Tags0.18, file format, STEP, UI
FreeCAD Information

Activities

huskier

2019-04-20 15:00

reporter  

Kunda1

2019-04-22 14:41

administrator   ~0013034

@sgrogan have you encountered any issues on this?
@huskier thank you for the repot. please next time read the yellow banner at the top of the page if you haven't yet to understand our guidelines for posting ticket on the tracker.

huskier

2019-04-22 15:36

reporter   ~0013035

@Kunda1 Sorry to ignore the yellow banner. The info as following. One thing I need to say is that I use the Windows 10 as a guest OS virtualized by VirtualBox on a Red Hat Enterprise Linux 7.x.

For the portable version(FreeCAD-0.18.16110.f7dccfa-WIN-x64-portable.7z), I also encounter the same problem.

OS: Windows 10
Word size of OS: 64-bit
Word size of FreeCAD: 64-bit
Version: 0.18.16110 (Git)
Build type: Release
Branch: (HEAD detached at upstream/releases/FreeCAD-0-18)
Hash: f7dccfaa909e5b9da26bf50c4a22ccca9bb10c40
Python version: 3.6.6
Qt version: 5.6.2
Coin version: 4.0.0a
OCC version: 7.3.0
Locale: Chinese/China (zh_CN)

Kunda1

2019-04-24 11:12

administrator   ~0013038

@wmayer sorry to bother, but you run windows (although not in a virtual machine). Any ideas ?

wmayer

2019-04-25 20:19

administrator   ~0013049

I would say this is a graphic driver problem. Is there a chance to use another driver within the VM or maybe use the native graphic card of the host OS?

But the easier thing would be to run FreeCAD natively on Linux. Also for RedHat all ingredients should be available.

ALE_Xor

2019-04-26 09:12

reporter   ~0013050

soory for my bad english!!!

same problem
if i select "File-New" GUI is black
i can not see the menuebuttons "File""Edit"ect. but
i can open the menues with the mouse
if i select "close all" GUI reappears


OS: Windows 10
Word size of OS: 64-bit
Word size of FreeCAD: 64-bit
Version: 0.18.16110 (Git)
Build type: Release
Branch: (HEAD detached at upstream/releases/FreeCAD-0-18)
Hash: f7dccfaa909e5b9da26bf50c4a22ccca9bb10c40
Python version: 3.6.6
Qt version: 5.6.2
Coin version: 4.0.0a
OCC version: 7.3.0
Locale: German/Germany (de_DE)

Kunda1

2019-04-26 14:05

administrator   ~0013051

@ALE_Xor are you using a virtual machine as well ?

huskier

2019-04-26 14:14

reporter   ~0013053

@wmayer Maybe you are right. My colleague test the same package under Win10 physical machine, and it is all right. It is possibly a graphic driver problem. It is better to solve this issue for virtual machine case.

wmayer

2019-04-26 16:29

administrator   ~0013057

In case it is the graphic driver then it's not up to us to fix it. We must rely on having a native or virtual machine with a properly working configuration.

Kunda1

2020-10-10 13:46

administrator   ~0014820

Known issue: This is a hardware problem, specifically a graphics card issue. Please see workarounds proposed in https://forum.freecadweb.org/viewtopic.php?f=3&t=30573

Issue History

Date Modified Username Field Change
2019-04-20 15:00 huskier New Issue
2019-04-20 15:00 huskier Tag Attached: 0.18
2019-04-20 15:00 huskier Tag Attached: file format
2019-04-20 15:00 huskier Tag Attached: STEP
2019-04-20 15:00 huskier Tag Attached: UI
2019-04-20 15:00 huskier File Added: Black GUI When Open New Step File ---- FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.png
2019-04-22 14:41 Kunda1 Note Added: 0013034
2019-04-22 15:36 huskier Note Added: 0013035
2019-04-24 11:12 Kunda1 Note Added: 0013038
2019-04-25 20:19 wmayer Note Added: 0013049
2019-04-26 09:12 ALE_Xor Note Added: 0013050
2019-04-26 14:05 Kunda1 Note Added: 0013051
2019-04-26 14:14 huskier Note Added: 0013053
2019-04-26 16:29 wmayer Note Added: 0013057
2020-10-10 13:46 Kunda1 Status new => closed
2020-10-10 13:46 Kunda1 Resolution open => no change required
2020-10-10 13:46 Kunda1 Note Added: 0014820
2020-10-10 13:47 Kunda1 Priority urgent => normal
2020-10-10 13:47 Kunda1 Severity block => minor
2020-10-10 13:47 Kunda1 Steps to Reproduce Updated View Revisions