View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0003939 | FreeCAD | Bug | public | 2019-04-20 15:00 | 2020-10-10 13:47 |
Reporter | huskier | Assigned To | |||
Priority | normal | Severity | minor | Reproducibility | always |
Status | closed | Resolution | no change required | ||
Platform | Windows | OS | Windows 10 | OS Version | 10.0.17134.706 |
Product Version | 0.18 | ||||
Summary | 0003939: Black GUI When Open New STEP format File or just "create a new empty documents" | ||||
Description | After installing the latest WIN64 version FreeCAD(FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.exe), when run the software, the GUI just got black, and no response at all. The FreeCAD just cannot be used at all. | ||||
Steps To Reproduce | 1. Install the latest FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.exe; 2. Run the application; 3. Click "create a new empty documents" icon, or just open a STEP format file; 4. We get the black GUI, and no response. | ||||
Tags | 0.18, file format, STEP, UI | ||||
FreeCAD Information | |||||
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@sgrogan have you encountered any issues on this? @huskier thank you for the repot. please next time read the yellow banner at the top of the page if you haven't yet to understand our guidelines for posting ticket on the tracker. |
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@Kunda1 Sorry to ignore the yellow banner. The info as following. One thing I need to say is that I use the Windows 10 as a guest OS virtualized by VirtualBox on a Red Hat Enterprise Linux 7.x. For the portable version(FreeCAD-0.18.16110.f7dccfa-WIN-x64-portable.7z), I also encounter the same problem. OS: Windows 10 Word size of OS: 64-bit Word size of FreeCAD: 64-bit Version: 0.18.16110 (Git) Build type: Release Branch: (HEAD detached at upstream/releases/FreeCAD-0-18) Hash: f7dccfaa909e5b9da26bf50c4a22ccca9bb10c40 Python version: 3.6.6 Qt version: 5.6.2 Coin version: 4.0.0a OCC version: 7.3.0 Locale: Chinese/China (zh_CN) |
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@wmayer sorry to bother, but you run windows (although not in a virtual machine). Any ideas ? |
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I would say this is a graphic driver problem. Is there a chance to use another driver within the VM or maybe use the native graphic card of the host OS? But the easier thing would be to run FreeCAD natively on Linux. Also for RedHat all ingredients should be available. |
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soory for my bad english!!! same problem if i select "File-New" GUI is black i can not see the menuebuttons "File""Edit"ect. but i can open the menues with the mouse if i select "close all" GUI reappears OS: Windows 10 Word size of OS: 64-bit Word size of FreeCAD: 64-bit Version: 0.18.16110 (Git) Build type: Release Branch: (HEAD detached at upstream/releases/FreeCAD-0-18) Hash: f7dccfaa909e5b9da26bf50c4a22ccca9bb10c40 Python version: 3.6.6 Qt version: 5.6.2 Coin version: 4.0.0a OCC version: 7.3.0 Locale: German/Germany (de_DE) |
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@ALE_Xor are you using a virtual machine as well ? |
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@wmayer Maybe you are right. My colleague test the same package under Win10 physical machine, and it is all right. It is possibly a graphic driver problem. It is better to solve this issue for virtual machine case. |
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In case it is the graphic driver then it's not up to us to fix it. We must rely on having a native or virtual machine with a properly working configuration. |
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Known issue: This is a hardware problem, specifically a graphics card issue. Please see workarounds proposed in https://forum.freecadweb.org/viewtopic.php?f=3&t=30573 |
Date Modified | Username | Field | Change |
---|---|---|---|
2019-04-20 15:00 | huskier | New Issue | |
2019-04-20 15:00 | huskier | Tag Attached: 0.18 | |
2019-04-20 15:00 | huskier | Tag Attached: file format | |
2019-04-20 15:00 | huskier | Tag Attached: STEP | |
2019-04-20 15:00 | huskier | Tag Attached: UI | |
2019-04-20 15:00 | huskier | File Added: Black GUI When Open New Step File ---- FreeCAD-0.18.16110.f7dccfa-WIN-x64-installer.png | |
2019-04-22 14:41 | Kunda1 | Note Added: 0013034 | |
2019-04-22 15:36 | huskier | Note Added: 0013035 | |
2019-04-24 11:12 | Kunda1 | Note Added: 0013038 | |
2019-04-25 20:19 | wmayer | Note Added: 0013049 | |
2019-04-26 09:12 | ALE_Xor | Note Added: 0013050 | |
2019-04-26 14:05 | Kunda1 | Note Added: 0013051 | |
2019-04-26 14:14 | huskier | Note Added: 0013053 | |
2019-04-26 16:29 | wmayer | Note Added: 0013057 | |
2020-10-10 13:46 | Kunda1 | Status | new => closed |
2020-10-10 13:46 | Kunda1 | Resolution | open => no change required |
2020-10-10 13:46 | Kunda1 | Note Added: 0014820 | |
2020-10-10 13:47 | Kunda1 | Priority | urgent => normal |
2020-10-10 13:47 | Kunda1 | Severity | block => minor |
2020-10-10 13:47 | Kunda1 | Steps to Reproduce Updated |